Tammeldijk 1

7122 LK Aalten
The Netherlands 

Chamber of Commerce No.: 09134919 


1. These General Terms and Conditions apply to any offer and any contract of sale and purchase that is concluded via the website(s)  www.guanokalong.nl  – of Femeg, established in Aalten, hereinafter to be referred to as “Femeg”. 

2. The buyer is hereinafter referred to as “the Other Party”. 

3. Various provisions in these General Terms and Conditions refer to a natural person who acts outside of his business or professional activity. The Other Party shall be referred to as “the Consumer” in the context of these provisions. 

4. “Offer” shall mean: any offer by Femeg, whether or not in the form of a written quotation. 

5. “In writing” shall mean: by letter and e-mail or any other mode of communication that is regarded as equivalent to writing in view of advances in technology and conventional practices. 

6. “The website” shall mean: the website(s) of Femeg referred to in paragraph 1. 

7. The possible invalidity of (any part of) a provision contained in these General Terms and Conditions shall not affect the validity of the remaining provisions. 

8. In the event of a discrepancy or conflict between these General Terms and Conditions and a translation hereof, the Dutch text shall prevail. 

9. These General Terms and Conditions shall also apply to repeat orders and part orders fl owing from the agreement.


1. Unless a period of validity is stated in/for an offer, this concerns an offer without obligation. Femeg may withdraw this offer within a period of no more than 2 working days after receipt of the acceptance. 

2. The prices stated in offers or price lists are exclusive of BTW (Dutch VAT) and possible costs, such as transport costs, shipping costs, administrative costs, handling fees and expense claims of third parties engaged. The VAT amount applicable above and any costs are clearly stated for each product. 

3. A composite offer does not oblige Femeg to deliver part of the offered items against a corresponding part of the price. 

4. If the offer is based on information provided by the Other Party and this information appears to be incorrect or incomplete or should change at a later date, Femeg may adjust the quoted prices and/or delivery terms. 

5. The offer and the prices do not automatically apply to repeat orders. 

6. Samples that have been shown or provided, specifications of weights, properties and other descriptions in brochures, promotion material and/ or on the website of are as accurate as possible, yet are stated for indicative purposes only. The Other Party may derive no rights from these. 

7. Without the prior written permission from Femeg, the Other Party is not permitted to multiply or submit the samples and brochures that have been provided to third parties (for inspection). 

8. a. If (cost) price increasing circumstances occur at the expense of Femeg between concluding the agreement and the execution thereof, due to legislation and regulations, government measures, currency fluctuations or price changes of suppliers / the required materials or raw materials, Femeg may increase the agreed prices accordingly and charge these to the Other Party. b. In the case of price increases within 3 months after the agreement was concluded, the Consumer may terminate the agreement by means of a written statement. Unless the Consumer notifies Femeg within 14 days after the price change was announced that he wants to use his right of termination, Femeg may assume that the Consumer agreed to the change. 


1. The agreement is established after the Other Party has accepted the offer of Femeg, also if this acceptance deviates on secondary issues from this offer. However, when the acceptance shall deviate in essential aspects, the agreement shall only be concluded after Femeg has explicitly agreed with these deviations in writing. 

2. Femeg shall only be bound to: a. an order without prior offer thereto; b. oral agreements; c. additions to or changes of the General Terms and Conditions or agreement; after written confirmation to the Other Party or as soon as Femeg – without objection of the Other Party – has started the performance of the order or arrangements. 

3. Unless indicated otherwise on the website, Femeg shall only be bound to an order via the website after Femeg has confirmed the order in writing to the Other Party – whether or not via an automatic message.


1. This Article exclusively applies to the Consumer for distance purchasing in the sense of Article 6:230g, paragraph 1 of the Netherlands Civil Code. 

2. Consumers have a reflection period. During this reflection period, the Consumer can terminate the agreement without stating the reasons. 

3. The reflection period referred to in the previous paragraph is 14 calendar days from the day on which the Consumer or a third party designated by him (not being the carrier): a. received the item; b. received the last item if the Consumer ordered several items in the same order and these items are delivered separately; c. received the last shipment or the last part if the delivery of one item consists of several shipments/ parts; d. received the first item for an agreement relating to the regular delivery of items during a certain period. 

4. Termination shall take place by a written notification from the Consumer to Femeg, whether or not making use of a standard form made available by Femeg. 

5. Termination in accordance with the previous paragraphs shall also terminate any additional agreements by operation of law. 

6. The Consumer has no right of termination in the event the seal of the items is broken after delivery thereof. 

7. In the event that the Consumer wishes to return the delivered item as it does not comply with what the parties had agreed on, the provisions of this complaints article apply. 


1. Unless Femeg personally collects the delivered items or has them collected on his behalf, the Consumer must immediately return the items – but in any case within 14 days after termination – in their original packaging, unused, and at his own expense and risk, to Femeg or a third party commissioned by Femeg. 

2. Within 14 calendar days of termination, Femeg pays back all amounts received from the Consumer – within the framework of the agreement in question – in the same manner and in the same currency used by the Consumer. 

3. Femeg is not obliged to reimburse any additional costs incurred because the Consumer has explicitly chosen a different type of delivery than the least expensive type of standard delivery offered by Femeg. 

4. Unless Femeg personally collects the items or has them collected on his behalf, the Consumer may not claim reimbursement until Femeg has received the items in return or the Consumer has demonstrated that the items were returned by it, whichever comes first. 

5. Femeg can refuse items that have been returned or pay back only some of the payments received from the Consumer, in the event that the items are not in their original packaging, have been treated, used (more than necessary to establish the nature, characteristics and functioning of the item) and/or damaged. Femeg shall inform the Consumer thereof immediately after receipt of the items. 

6. The Consumer is liable for the reduction in value of the items when he handled the item in excess of what is necessary to establish the nature, characteristics and functioning of the item. 

7. The Consumer shall never be liable nor shall he owe any costs for the mere fact that he exercises his right to terminate. Article 6: Engaging third parties If Femeg deems this necessary, it shall have the right to have specific deliveries carried out by third parties. Femeg B.V. Edisonstraat 16 n 2809 PB Gouda The Netherlands Chamber of Commerce No.: 52503828 


1. The agreed terms shall never be final deadlines. If Femeg fails to meet its obligations (on time), the Other Party must give Femeg notice of default and grant reasonable time to meet these obligations at a later date. 

2. In principle, an agreed term commences the moment Femeg has confirmed an order to the Other Party, provided Femeg has received all information necessary for the delivery from the Other Party at that time, as well as any (advance) payment, if agreed. If this is not the case, thereby causing a delay, the term will be extended proportionally. 

3. Femeg may deliver in parts and invoice each part delivery separately. 

4. The risk of items to be delivered transfers to the Other Party at the moment these leave Femeg’ premises, warehouse or shop or Femeg informed him that the items are ready for collection. 

5. Dispatch or transport of the items shall take place at the expense and risk of the Other Party in a manner to be decided by Femeg. Femeg is not liable for any damage of whatever nature that is related to the dispatch or the transport. 

6. Unless parties agree another term, deliveries to the Consumer will be carried out within a period of up to 30 days after concluding the agreement. In this case the risk will transfer to the Consumer at the moment the items are physically available to him / a third party appointed by him (not being the transporter). If the Consumer appoints the transporter himself (not being a transporter suggested by Femeg), the risk transfers to him on receipt of the goods by this transporter. Dispatch or transport is at the expense of the Consumer. 

7. If it appears impossible, due to a cause within the risk area of the Other Party, to deliver the items ordered (in the agreed manner) to the Other Party, or if these are not collected, Femeg may to store the items at the expense and risk of the Other Party. The Other Party will give Femeg the opportunity to deliver the items or collect these within a reasonable period set by Femeg. 

8. If the Other Party still fails to meet its purchase obligation after the aforementioned reasonable period, it shall be immediately in default. Femeg may then, either fully or partially, terminate the agreement with immediate effect by means of a written statement and sell the items to third parties without being obliged to pay compensation for damages, costs or interest. This does not affect the obligation of the Other Party to compensate for any (storage) costs, damage or loss of profits of Femeg and/or the right of Femeg to demand compliance at a later date. 


1. Packaging that is designated to be used several times shall remain the property of Femeg and may not be used by the Other Party for any purpose other than for which it is designated. 

2. Femeg determines whether the Other Party must return packaging or whether he will collect this himself and at whose expense the latter is carried out. 

3. Femeg may charge a returnable deposit for this packaging to the Other Party. If the packaging is returned by the Other Party for free within the term agreed, Femeg shall take back the packaging. The returnable deposit will be paid back to the Other Party or set off against returnable deposits for the packaging of subsequent deliveries. Femeg may deduct 10% handling costs on the amount to be paid back or set off. 

4. If the packaging is damaged, incomplete or has been destructed, the Other Party shall be liable for the damage and its entitlement to a repayment of the returnable deposit shall lapse. If this damage is higher than the returnable deposit charged, Femeg shall not have to take back the packaging. Femeg will be entitled to charge it to the Other Party at cost price, less the returnable deposit paid by the Other Party. 

5. Packaging for single use may be left at the Other Party’s. Possible costs for removal shall be at the expense of the Other Party. 


1. The Other Party is not permitted to make additions/changes to the items – including dilution or mixing with whichever liquid or substance – or arrange for this or all allow third parties to do this. The composition of the items as delivered by Femeg is stated on the packaging of the items. 

2. All items delivered by Femeg may only be resold by the Other Party in the original packaging of Femeg or that of its suppliers. The Other Party is not permitted to make changes to the original packaging and must prevent damage. 

3. In the event of a breach of the provisions referred to in paragraphs 1 and 2, the Other Party owes Femeg an immediately due and payable penalty of €2,500 per breach. This will be without prejudice to the right of Femeg to claim full compensation if the damage suffered exceeds the penalty. The Other Party must also impose the bans referred to in paragraphs 1 and 2 on any of its purchasers. 

4. The Other Party must ensure that it makes all information required for the execution of the agreement available to Femeg in time and in the manner required by Femeg and that the information is correct and complete. 

5. If the Other Party fails to fulfil the above obligations (or fails to do so in time), Femeg will be entitled to suspend the execution of the agreement until the Other Party has fulfilled its obligations. The costs and other consequences ensuing from this are at the expense and risk of the Other Party. 

6. If the Other Party fails to fulfil its obligations and Femeg does not demand performance from the Other Party straight away, it does not affect the right of Femeg to demand performance at a later date. 


1. The Other Party is not a representative or agent of Femeg in any way and does not have the authority to assume obligations on behalf of Femeg. The Other Party must refrain from any act from which third parties could deduce that it does have such authority. 

2. In the event of a breach of the provisions of paragraph 1, the Other Party incurs an immediately due and payable penalty of €2,500 per breach and a penalty of €450 for each day that the breach continues. This will be without prejudice to the right of Femeg to claim full compensation if the damage suffered exceeds the penalty. 


1. The Other Party shall check the delivered items immediately on receipt and state any visible shortcomings, defects, damage and/or anomalies in quantities on the consignment note or accompanying paperwork or, in their absence, reports these to Femeg in writing within 2 working days. If such complaints are not reported in a timely manner, the items are deemed to have been received in good order and to conform with the agreement. 

2. Any other complaints must be reported by the Other Party to Femeg in writing immediately after discovery yet within the agreed/ applicable shelf life. All consequences of not reporting these immediately will be at the Other Party’s risk. 

3. If the complaint is not fi led on time, claiming under any agreed warranty/ shelf life is no longer possible. 

4. If the ordered items can only be delivered in (wholesale) packaging or minimum quantities Femeg has in stock, the items may show slight anomalies that are acceptable in the industry, as regards stated weights, quantities, sizes etc. These anomalies are not classed as shortcomings on the part of Femeg and claims under the guarantee regarding these shall not be possible. 

5. Complaints shall not suspend the Other Party’s payment obligations. 

6. The previous paragraph does not apply to the Consumer. 

7. The Other Party shall give Femeg the opportunity to investigate the complaint and provide all relevant information. If it is necessary for the items to be returned for investigation, this will be at the expense of the Other Party, unless the complaint proves to be justified. The transport risk will always be borne by the Other Party. 

8. Returning the items shall take place in a manner to be determined by Femeg and in the original packaging or deposit packaging. 

9. No complaints can be lodged about: a. imperfections in or characteristics of items produced from natural materials or raw materials, if these imperfections or characteristics are inherent to the nature of the materials or raw materials; b. defects/imperfections in samples approved by the Other Party; c. defects/imperfections in items which have been manufactured in accordance with and on the basis of the approved samples referred to in under b; d. items that have changed in nature and/or composition or that have been fully or partially treated or processed. 


1. Femeg shall execute the deliveries in a proper manner and in accordance with standards applicable in the industry, but shall never provide a more extensive guarantee than has been agreed. 

2. Femeg shall be responsible during the shelf life for the usual quality and reliability of the items delivered. 

3. When using the raw materials required for the production of the items, Femeg shall base the use on the information provided on the characteristics thereof provided by the manufacturer or supplier. If the manufacturer or supplier provides a warranty for the aforementioned raw materials or for the items delivered by Femeg, this warranty applies in the same manner between the parties. Femeg shall inform the Other Party in this regard. 

4. If the purpose for which the Other Party wishes to treat, process or use the items differs from the customary use of these items, Femeg shall only guarantee that the items are suitable for this if it has confi rmed so in writing to the Other Party. 

5. No claim can be made under the guarantee until the Other Party has paid the price agreed for the items. 

6. The previous paragraph does not apply to the Consumer. 

7. In the event of a justified claim under the warranty, Femeg – at its discretion – will arrange for replacement of the items, free of charge, or repayment of or a discount on the agreed price. Any additional damage will be subject to the provisions of the liability article. 

8. The Consumer may at all times opt for replacement of the items, free of charge, unless this cannot reasonably be expected from Femeg. In the latter case, the Consumer may terminate the agreement by written statement or demand a discount on the agreed price. 


1. Femeg shall accept no liability other than the guarantees /the applicable shelf life explicitly agreed or given by Femeg. 

2. Femeg is only liable for direct damage. Any liability for consequential damage such as trading losses, loss of earnings and/or losses sustained, damage caused by delay and/or personal or bodily injury shall be expressly excluded. 

3. The Other Party takes all measures needed to prevent or limit the damage. 

4. If Femeg is liable, the liability for compensation shall at all times be restricted to the maximum amount paid by the insurer where appropriate. If the insurer does not pay or if the damage is not covered by the insurance taken out by Femeg, the liability for compensation shall be limited to the invoice amount of the delivered items. 

5. The Other Party must hold the User to account for any damage suffered by him within 6 months after he became or could have become aware of it. 

6. Contrary to the previous paragraph, a period of 1 year applies to the Consumer. 

7. Femeg is not liable – and the Other Party cannot make a claim under the applicable guarantee – if the damage has arisen due to: a. improper use, use contrary to the purpose for which the items delivered were intended or use contrary to the directions, advice, operating instructions, leaflets, etc. provided by or on behalf of Femeg; b. incompetent safekeeping (storage) of the items; c. errors or incompletenesses in the information provided to Femeg by or on behalf of the Other Party; d. or due to a choice of the Other Party, which deviates from Femeg’ advice and/or what is customary; e. or because the Other Party, or third parties on its behalf, have made modifications to the items supplied, without the explicit prior permission from Femeg. 

8. The Other Party is fully liable for all damage arising from this in all cases listed in the previous paragraph, and indemnifies Femeg against any claims from third parties. 

9. The limitations of the liability stated in this article shall not apply if the damage is due to intent and/or recklessness by Femeg or its supervisory staff on a management level or if mandatory legal provisions oppose this. Only in these cases shall Femeg indemnify the Other Party against any third party claims. 


1. Femeg may require (partial) advance payment or other security at all times. The required advance payment for the Consumer is a maximum of 50% of the agreed price. 

2. For orders placed via the website, payment is made in the manner indicated on the website, unless the parties agree otherwise in writing. 

3. Payment must take place within an expiry period of 14 days after the invoice date, unless parties have agreed a different payment term in writing. The invoice shall be considered correct if no objections have been made within the payment term. 

4. If an invoice is not fully paid after expiry of the term referred to in the previous paragraph or if it was not possible to pay the amount by direct debit, the Other Party is due to Femeg a default interest of 2% per month, to be calculated cumulatively over the principal sum. Parts of a month are computed as a full month. 

5. In the aforementioned situation a default interest of 6% on an annual basis applies to the Consumer, unless the statutory interest is higher. In this case the statutory interest applies. 

6. If payment is not forthcoming after notice was given, Femeg may charge the extrajudicial collection costs to the Other Party at 15% of the invoice amount with a minimum of € 40.00. 

7. In the above-mentioned demand, Femeg shall give the Consumer a term of at least 15 days to make a payment. If payment is again not forthcoming, the extrajudicial collection costs for the Consumer will be: a. fifteen percent of the amount of the principal sum for the first € 2,500.00 of the demand (with a minimum of € 40,00); b. ten percent of the amount of the principal sum over the next € 2,500.00 of the demand; c. five percent of the amount of the principal sum over the next € 5,000.00 of the demand; d. one percent of the amount of the principal sum over the next € 190,000.00 of the demand; e. half a percent of the surplus of the principal sum. All this with an absolute maximum of € 6,775.00. 

8. For the calculation of the extrajudicial collection costs Femeg may, after 1 year, increase the principal amount by the default interest accrued in that year. 

9. In the absence of full payment, Femeg may terminate the agreement without further notice of default by a written statement or to suspend its obligations under the agreement until payment is received or provided appropriate security. Femeg shall also have the aforementioned right of suspension if it has legitimate grounds to doubt the Other Party’s/the Consumer’s creditworthiness even before the Other Party/ the Consumer enters into default regarding payment. 

10. Femeg will initially deduct payments received from all payable interest and costs and subsequently from invoices which have been due and payable the longest, unless the payment is accompanied by a written statement that it refers to a later invoice. 

11. The Other Party may not deduct any claims of Femeg from any reclamations that it has on Femeg. The aforesaid also applies if the Other Party applies for a (temporary) suspension of payment or is declared bankrupt. 

12. The previous paragraph does not apply to the Consumer. 


1. All items supplied/to be supplied under the Agreement shall remain the property of Femeg until the Other Party has met all its payments obligations. 

2. These payment obligations consist of payment of the purchase price of the items, increased by claims relating to work performed in connection with that delivery and claims due to shortcomings attributable to the Other Party, including payment of damages, extrajudicial collection costs, interest and possible penalties. 

3. On the delivery of identical, non-individualized items, the consignment relating to the oldest invoice shall be considered to have been sold first. Therefore, retention of title always remains with the items delivered that are still in stock, in the shop and/or form a part of the inventory and equipment of the Other Party on invoking retention of title. 

4. The Other Party may resell the items during his normal business operations, provided he stipulates that his customers recognize an identical retention of title on these items. 

5. As long as the title is retained in the items, the Other Party may not pledge the items in any manner or bring items under the actual control of a financier. 

6. The Other Party informs Femeg immediately if third parties claim to have ownership or other rights to the items. 

7. As long as the Other Party holds the items, it shall carefully store them as identifiable property of Femeg. 

8. The Other Party arranges a business interruption or home contents insurance to ensure that the items delivered which are subject to retention of title are included in the policy. Immediately on Femeg’ request he will give access to the insurance policy and any included proof of premium payments. 

9. If the Other Party contravenes this article or if Femeg claims retention of title, Femeg and his employees may enter the Other Party’s site and take possession of the items. This does not affect Femeg’ right to compensation of damage, lost profit and interest and the right to terminate the agreement without any notice of default by a written statement. 


1. Femeg is and shall remain the party entitled to all intellectual property rights which are vested in, arise from, are connected with and/or belong to the items delivered or manufactured by Femeg in the context of the agreement. The exercise of these rights is explicitly and exclusively reserved to Femeg. 

2. This means, among other things, that the Other Party may not copy, change, reproduce, etc. the items or parts thereof delivered or manufactured by Femeg, without the prior permission of Femeg. 

3. The Other Party guarantees that any documents and fi les provided by it to Femeg shall not infringe any intellectual property right of any third party. He is liable for any damage that Femeg suffers because of such infringements and shall indemnify Femeg against any third-party claims. 


1. Femeg may terminate the agreement without any notice of default by a written statement to the Other Party, at the time when the Other Party: a. is declared bankrupt or fi les for bankruptcy; b. applies for (temporary) suspension of payment; c. is affected by enforceable seizure; d. is placed under guardianship or judicial supervision; e. otherwise loses the power to dispose of its property or loses legal capacity regarding (parts of) its assets. 

2. The Other Party shall always inform the guardian or administrator of the (contents of the) agreement and these General Terms and Conditions. 


1. In the event of force majeure of the Other Party or Femeg, the latter may terminate the agreement by means of a written statement to the Other Party or suspend compliance with his obligations towards the Other Party for a reasonable term without being obliged to pay any compensation. 

2. Force majeure with respect to Femeg shall include: a non-culpable shortcoming by Femeg, a non-culpable shortcoming of third parties or suppliers engaged by Femeg or other serious grounds on its part. 

3. In any case force majeure applies to Femeg in the following circumstances: war, revolt, mobilization, riots at home and abroad, government measures, strikes within the company of Femeg or a threat of these and other circumstances, disruption of existing exchange rates at the time the agreement was concluded, operational failures due to fi re, burglary, sabotage, power failure, internet or telephone failures or activities by cyber criminals as a result of which the website is not (fully) available, natural phenomena, (natural) disasters and suchlike, as well as transport problems and delivery problems arisen from weather conditions, roadblocks, accidents, and import and export hindering measures. 

4. If force majeure occurs when only part of the agreement has been executed, the Other Party shall be obliged to fulfil its obligations towards Femeg until that moment. 


1. This Article is not applicable to dissolution within the statutory reflection period as provided in Article 4. 

2. If the Other Party wishes to cancel the agreement prior to or during the execution thereof, Femeg may require fixed damages from the Other Party to cover all expenses incurred and damage suffered due to termination, including any lost profit. At the option of Femeg and dependent on all deliveries made, these damages shall amount to 20 to 100% of the agreed price. 

3. The Other Party shall indemnify Femeg against any third-party claims resulting from the cancellation. 

4. Femeg may set off the damages due against all amounts already paid by the Other Party and possible counterclaims from the Other Party. 

5. Should the execution of deliveries be suspended at the request of the Other Party, the costs incurred for the deliveries that are carried out, shall be immediately due and payable and Femeg will have the right to charge these to the Other Party. This also applies to all costs incurred or costs resulting from the suspension. 

6. Costs Femeg incurs as a result of resumed deliveries, are at the expense of the Other Party. If the execution of the agreement cannot be resumed after the suspension, Femeg may terminate the agreement by means of a written statement to the Other Party. 


1. The agreement concluded between the Parties is exclusively governed by Dutch law. 

2. The applicability of the Vienna Sales Convention (CISG) is explicitly excluded. 

3. Any disputes will be submitted to the competent court in the place where Femeg is established, although Femeg shall always retain the right to submit a dispute to the competent court in the place where the Other Party is established. 

4. Irrespective of the choice of Femeg, the Consumer will always retain the right to submit the dispute before the legally competent court. The Consumer must notify his choice to Femeg within a month after receipt of the summons. 

5. If the Other Party is established outside the Netherlands, Femeg shall have the option to submit the dispute to the competent court in the country or the state where the Other Party is established.

Aalten, 10th August 2020